Privacy policy.

Aura Lifestyle Supports Pty Ltd

ABN 67 638 695 262

Effective Date: 19/07/2025

1. Introduction

Aura Lifestyle Supports Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements of the NDIS Code of Conduct. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website or engage with our services.

2. What Personal Information We Collect

The types of personal information we may collect include:

Your name, address, email, and phone number

Information about your disability supports and funding (e.g. NDIS plan details)

Information you submit via our website forms, emails, or phone calls

Any other information you voluntarily provide to us.

3. How We Collect Your Information

We may collect personal information when you:

Visit our website

Complete an online form or enquiry

Communicate with us by phone, email, or social media

Access our services or request information from us.

4. How We Use Your Information

We use your personal information to:

Provide you with disability support services

Respond to your enquiries and provide information

Improve our services and website

Communicate updates, news, and service information

Meet our legal and regulatory obligations.

5. Disclosure of Your Information

We may share your personal information with:

Trusted partner NDIS providers or allied health professionals to deliver services

Our employees, contractors, or service providers who help us operate our business

Government agencies or regulators where required by law.

We will never sell your personal information to any third party.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We store information securely and limit access to authorised personnel only.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To make a request, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our site and to improve the user experience. You can manage cookies through your browser settings.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date noted at the top.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

Aura Lifestyle Supports Pty Ltd

Email: admin@aelife.com.au

Phone: 1300 437 542

Website: www.auralifestyles.net

Thank you for trusting Aura Lifestyle Supports Pty Ltd.