NDIS Resources

Human Rights

“Where, after all, do universal human rights begin? In small places, close to home – so close and so small that they cannot be seen on any maps of the world. Yet they are the world of the individual person; the neighbourhood he lives in; the school or college he attends; the factory, farm or office where he works. Such are the places where every man, woman and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. Without concerned citizen action to uphold them close to home, we shall look in vain for progress in the larger world.”

-Eleanor Roosevelt

Quality and Safeguarding

  • Person in a red jacket holding a globe map outdoors during sunset.

    1. Rights and Responsibilities (5 practice standards)

  • A person in a black suit writing on sticky notes pasted on a large brown board, which is filled with notes and charts, likely during a planning or brainstorming session.

    2. Governance and Management

  • Multiple people holding hands together in a teamwork gesture over a table with documents and electronic devices.

    3. Supports Provision (5 practice standards)

  • A weathered brick wall with colorful graffiti and a sign that reads 'Accessible Entry' with a wheelchair symbol.

    Supports Provision (Environmental)

How To Make A Complaint

Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly.  All registered NDIS providers must have a complaints management and resolution system in place. 

If the provider is unable to resolve your concern or complaint, then you should seek further support.

You may seek support from family, a friend or an independent advocate in making a complaint. For further information see: Disability Advocacy.

A complaint can be made to the NDIS Commission by:

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way

  • NDIS services and supports that were not delivered to an appropriate standard

  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant